Shipping policy
Shipping Handling & Delivery
The Children's Book Council of Australia proudly partner with Spencil Warehouse in Wulkuraka, Queensland, for our warehouse and dispatch services during our peak Children's Book Week® selling season, March—September. Typically, orders are shipped from the warehouse in 48 hours, but this can increase to 3–4 business days at peak selling periods, the first 2–3 weeks of August.
We ship with Australia post and other couriers and are bound by the recommended delivery schedules advertised by them. Unless otherwise advertised all domestic shipping offered is standard. This is to help us keep shipping costs as low as possible.
We also ship from Merchandising Libraries, Vista Print and other suppliers. These incur higher shipping fees due to the weight and size of these artisan products.
During our out–of–peak sales periods between October through February, order handling is undertaken by part–time national office staff in Queensland. Please allow anywhere between 1–4 business days to dispatch your order and the required delivery service, which is typically anywhere between 2–10 business days, pending where the order is being delivered in Australia.
Tracking
Wherever possible1, customers will be provided electronically with tracking information allowing self–monitoring of shipping updates. The Children's Book Council of Australia do not take any responsibility for items assigned a tracking number and leaving the warehouse becoming lost in transit. Refunds or Gift vouchers to the amount lost in transit can be discussed once all avenues of transit investigation has been done in partnership with the customer.
It is the customers responsibility to provide a secure, and safe shipping address for delivery of parcels. Where Australia Post/courier deem an address unsuitable for a parcel to be left2 may choose to redirect the parcel to the nearest LPO for the customer to collect at their convenience or redirect back to our warehouse. In cases where the parcel is returned, the customer will need to cover the cost of its next shipment.
If your parcel has not been received in a fortnight, please follow up at store@cbca.org.au. ALL INVOICES NEED TO BE PAID PRIOR TO SHIPMENT.
1 For purchases of only A4 sheets of stickers or products where the shipping amount is $5.00 or less, shipping may be simply Postage Paid, and therefore have no tracking number assigned to allow for the cheaper postage.
2 Schools, libraries, or businesses that close during school term holidays should either provide an address that will be attended or expect delivery to be automatically redirected to the nearest LPO. Please note that Australia Post does not adhere to school terms and continues to deliver across all standard business working days throughout the year.
Shipping and Handling Charges
Our shipping fees and charges include domestic postage, packaging and handling fees dictated by our warehouse and shipping provider. Unless advertised otherwise directly on the product or in our annual catalogue, shipping quotes fluctuate dependent on weight, volume, quantity, and postal fees. Shipping quotes take into consideration the type of products and the required packaging required to ship. In some instances, items may be sent in multiple parcels, particularly in instances where posters requiring shipment in postal tubes are purchased with other bulk items.
Our Artisan Range products supplied by Merchandising Libraries are exempt from the standard shipping calculations and have a flat $44.00 charge applied, regardless of how many Merchandising Libraries products you purchase in a single transaction. These products are shipped directly by Merchandising Libraries and tracking information is held by them and added manually by our part-time staff. For shipping enquiries, you should contact store@cbca.org.au.